The fine print
Terms of Sale
Last updated June 2026
About this business
Nadia's Buns is a home-based, small-batch bakery operated by Nadia Lynne Valencia in Edmonton, Alberta, Canada. All products are baked in a private home kitchen, not a licensed commercial facility. By placing an order you acknowledge and accept this. Nadia's Buns is not a commercial bakery, cake decorating studio, catering company, or fine-pastry service. Orders are taken for the items listed on the menu only.
Orders and confirmation
Placing an order and completing payment is a request, not a guaranteed booking. Every order is subject to availability and confirmation by Nadia. You will be contacted to confirm your order and pickup time. If we cannot fulfil your order for any reason, you will receive a full refund.
Lead time
Most items require at least 48 to 72 hours of advance notice. Custom or bulk orders may require more time. Orders placed without sufficient notice may not be possible. We will let you know as soon as possible if your requested date is not available.
Pricing and payment
All prices are in Canadian dollars (CAD) and include applicable taxes where required. At checkout, a 2% service fee is added on top of the item total; half of that fee (1%) and a further matching 1% are donated to a hunger-relief charity you choose, so 2% of your order supports charity. Any delivery fee (see Pickup and delivery) is shown before you pay. Payment is due in full at the time of checkout through Stripe, our secure payment processor. Prices are subject to change without notice, but the total shown at the time you place your order is the total you pay.
Pickup and delivery
You can choose pickup or delivery at checkout. Pickup is in Edmonton, AB at a location confirmed with you at the time of your order, at no extra cost. Delivery is available for a flat fee that is shown before you pay: $15 within Edmonton, $20 for areas just outside Edmonton, or $10 if we arrange to meet partway. Delivery times are confirmed with you after you order. Risk of loss or damage passes to you at the time of pickup or delivery.
Allergen and dietary disclaimer
All products are made in a home kitchen that regularly handles wheat, gluten, eggs, dairy, tree nuts, peanuts, and other common allergens. While we take care with each order, we cannot guarantee that any item is free from cross-contact with any allergen. Dietary tags on the menu (such as "Vegan" or "Gluten-free") reflect the intended recipe only and do not constitute a guarantee of suitability for any specific allergy or medical condition. If you or someone you are ordering for has a food allergy, intolerance, or medical dietary requirement, you must inform us before placing your order and accept that we cannot guarantee allergen-free production. By placing an order you agree that Nadia's Buns is not liable for any allergic reaction or adverse health outcome arising from consuming our products.
Homemade products and quality
All products are made by hand in small batches. Appearance, weight, and size may vary slightly from photos. Variation in colour, shape, and texture is normal for scratch-baked goods and is not a defect. Products are intended to be consumed on the day of pickup or within the time frame communicated at the time of your order. We are not responsible for quality changes resulting from improper storage after pickup.
Refunds and cancellations
Orders placed through Famishly are governed by the Famishly cancellation and refund policy: the exact refund for your order and cancellation timing is shown on your order page before you confirm, and cancellations are handled automatically through Famishly. As a general guide, because everything is made to order with perishable ingredients, cancelling well before pickup returns more of your payment than cancelling at the last minute, and once baking has begun a deposit may be retained to cover ingredients and time. If your order is significantly different from what was confirmed, contact us within 24 hours through Famishly messages and we will make it right. Where this section and the Famishly platform policy differ, the Famishly platform policy governs.
Limitation of liability
To the maximum extent permitted by applicable Canadian law, Nadia's Buns and Nadia Lynne Valencia are not liable for any indirect, incidental, special, or consequential damages arising from the purchase or consumption of our products, including but not limited to loss of enjoyment, medical costs, or event disruption. Our total liability to you for any claim arising from an order is limited to the amount you paid for that order.
Scope of service
Nadia's Buns does not offer large-scale commercial catering, wedding cake design, custom cake decorating, fine pastry work, or any service outside of the items listed on the current menu. Custom requests are considered on a case-by-case basis within the scope of home scratch baking. We reserve the right to decline any order or custom request.
Governing law
These terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein. Any dispute arising from these terms or an order will be resolved under Alberta jurisdiction.
Changes to these terms
We may update these terms at any time. The "Last updated" date at the top reflects when they were last changed. Placing an order after a change constitutes acceptance of the updated terms.
Contact
Questions about your order or these terms? Call or text Nadia at (780) 995-9665 or send a message through the contact form on this site.
Baked with love.